At PropSpot, we strive to ensure customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.
1. Return Eligibility
You may request a return within 7 days of receiving your order if:
The item is defective or damaged
The item received is incorrect
The item is unused and in its original condition and packaging
Returns must include a receipt or proof of purchase.
2. Non-Returnable Items
The following items are non-returnable:
Used or damaged items not caused by our error
Items returned after 7 days of delivery
Custom or personalized products
3. Refund Process
Once we receive and inspect your returned item, we will notify you of the refund approval or rejection.
If approved, your refund will be processed and credited within 7–10 business days to your original payment method.
Shipping costs (if any) are non-refundable unless the return is due to our error.
4. How to Request a Return
To initiate a return or refund request, contact us at:
Email: propspot40@gmail.com
Please include your order number, reason for return, and clear photos (if applicable).
5. Late or Missing Refunds
If you haven’t received a refund yet:
Check your bank account or contact your payment provider
Then contact us at propspot40@gmail.com